IT Support Analyst

IT Support Analyst

Обязанности:

PC Technicians roles include, but not limited to:

• Installation and inventory of hardware and software.

• Provide 1st and 2nd level support including Break/Fix troubleshooting, resolving complex problems to their root cause.

• Technical assistance to customers, other IT Teams and Infrastructure Support Team members.

• Follow PC asset management procedures (inventory, billing, repair/return)

• Participate in system testing of new or modified versions of GIL

• Ensure the Information Protection of our Systems and Data and the Safety of our workplaces and personnel.

Provide High Quality Customer Relations & Support

• Respond promptly to customer problems reported to the IT Help Desk.

• Communicate professionally with clients, identify the problem, resolve or escalate the problem.

• Conduct brief endures training while on support calls, as necessary

• Provides timely & professional quality service to customers.

Teamwork

• Respond cooperatively to team members requests for assistance.

• Distribute information on problem resolution techniques to other team members.

• Request assistance from experienced staff members to resolve customer problems promptly and effectively.

• Work closely with members of the IT organization to understand and communicate IT directions to klients.

Communication

• Utilize email & telephone effectively to communicate with team members and customers.

• Demonstrate some ability to communicate in English

Требования:

Familiarity with Windows Vista, Windows 7, Windows 10, WIN 2003 Server, MS Office applications

• PC Hardware components

• General networking and wireless concepts

• Common PC peripherals: printers, scanners and other external drives

• University degree in the computer or engineering fields of study

• Follow and enforce Information Protection standards.

• Good English language skills.

• Minimum of 2 years IT support experience at an onsite location

• Knowledge of Audio/Visual systems

Условия:

• Tengiz 28/28

Вакансия размещена с целью ознакомления. 

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