Regional IT Lead for Atyrau 5\2

Regional IT Lead for Atyrau 5\2

Skills Requirement:

• Associate's or Bachelor’s degree in Computer Science or related field; OR certified by major vendors such as CompTIA, Microsoft, Cisco, etc.
• Excellent level of English (both spoken and writing,)
• Previous experience with LAN and Wireless networks.
• Possess excellent problem solving and troubleshooting skills with the ability to find root cause and deliver solutions quickly.
• Navigate and provide basic support to Active Directory and Windows server.
• Working knowledge of Microsoft Server & Exchange 2003/2010.
• Microsoft Windows XP/7 including Desktop Applications essential
• Working knowledge of Symantec Backup Exec
• Anti-Virus and Firewall software

Duties:

• Key elements of the role include
• Provide Level 1 Support to Kentech Users at the Atyrau, Kazakhstan office and on site at the client premises, TCO.
• Manage a local team of on site IT Engineers
• Based in Atyrau but also providing support across Kazakhstan and possibly beyond as needed.
• Developing/designing new site offices in terms of Active Directory components, networking, software/hardware and all other peripherals.
• 4+ yrs. experience in an Information Technology environment specializing in service and technical support
• Good communications, interpersonal skills and ability to work with global team
• Fluent English and Russian speaker
• Previous experience with LAN and Secure Wireless networks
• Experience of working with IT Service Management Software e.g. Sysaid
• Possess excellent problem solving and troubleshooting skills with the ability to find root cause and deliver solutions quickly
• Navigate and provide support to Active Directory and Windows server
• Experienced working with Microsoft Servers & Exchange
• Experience of Microsoft cloud migration and support
• Experience with Backup and Restore technologies and processes
• Installation and management of software such as Anti-Virus and Firewall software
• Experience working with Microsoft Windows 7/10 including Desktop Applications essential
• Experience of O365 rollout and support
• IT Asset management, keeping the IT Inventory up-to-date
• Perform daily IT Tasks such as changing backups, check logs and action items arising.
• Wipe down and reinstall company computers
• Provide clerical support in relation to the ordering of IT equipment and supplies
• Monitoring and installation of patch distribution (Windows Updates) for each site/server
• Monitoring of the Kentech network security and alerts
• Maintenance of local server rooms and LAN environment and Wireless network
• Support for iPhones and Tablets
• Respond to user requests logged via the helpdesk ticketing system or over the phone in a timely fashion and be capable of prioritizing requests correctly.
• Work on a range of issues including but not limited to network connectivity, peripheral connectivity, back- up, backup tapes, recovery, disk space, firewalls, anti-virus, applications, printers, desk phones and file permissions
• Provide technical support at the network level: WAN, LAN connectivity, routers, firewalls and security.
• Provide daily support to end users on hardware including applications and OS for all installed IT Systems.
• Setup, configure and maintain company IT Computers, printers etch as per company guidelines.
• Liaise with local management on site setups and infrastructure requirements.
• Provide remote support for teams as required.
• Monitor company network for unauthorised devices
• If required, assist in local procurement of IT assets.
• Support phone devices
• Additional tasks may be required on an adhoc basis.

Вакансия размещена с целью ознакомления. 

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