Salary level | City | Required work experience |
Атырау Г.А. | No data |
IT Support Analyst
Обязанности:
PC Technicians roles include, but not limited to:
• Installation and inventory of hardware and software.
• Provide 1st and 2nd level support including Break/Fix troubleshooting, resolving complex problems to their root cause.
• Technical assistance to customers, other IT Teams and Infrastructure Support Team members.
• Follow PC asset management procedures (inventory, billing, repair/return)
• Participate in system testing of new or modified versions of GIL
• Ensure the Information Protection of our Systems and Data and the Safety of our workplaces and personnel.
Provide High Quality Customer Relations & Support
• Respond promptly to customer problems reported to the IT Help Desk.
• Communicate professionally with clients, identify the problem, resolve or escalate the problem.
• Conduct brief endures training while on support calls, as necessary
• Provides timely & professional quality service to customers.
Teamwork
• Respond cooperatively to team members requests for assistance.
• Distribute information on problem resolution techniques to other team members.
• Request assistance from experienced staff members to resolve customer problems promptly and effectively.
• Work closely with members of the IT organization to understand and communicate IT directions to klients.
Communication
• Utilize email & telephone effectively to communicate with team members and customers.
• Demonstrate some ability to communicate in English
Требования:
Familiarity with Windows Vista, Windows 7, Windows 10, WIN 2003 Server, MS Office applications
• PC Hardware components
• General networking and wireless concepts
• Common PC peripherals: printers, scanners and other external drives
• University degree in the computer or engineering fields of study
• Follow and enforce Information Protection standards.
• Good English language skills.
• Minimum of 2 years IT support experience at an onsite location
• Knowledge of Audio/Visual systems
Условия:
Вакансия размещена с целью ознакомления.
Пожалуйста, нажмите кнопку "откликнуться", зарегистрируйтесь как Соискатель, заполните резюме. Мы отправим Ваше резюме работодателю и, если он заинтересуется Вашей кандидатурой, Вы обязательно получите отклик.
Благодарим Вас за Ваши усилия!
Comments